On this page
Policy scope
What this policy covers
This Fair Go privacy policy explains how information may be handled when you visit the website, read casino information, use available features, follow links or contact Fair Go. It also outlines data protection, storage, security and the choices available to Australian visitors. External websites and services have their own privacy arrangements.
Reviewed: 2026.
Information
Information the website may handle
| Website activity | Information involved | How it may be used |
|---|---|---|
| Visiting pages | The page requested and ordinary browser or connection details needed to deliver it. | Used to display the requested content, maintain website security and support reliable operation where applicable. |
| Using site features | Search terms, selections or other details entered into an available feature. | Used to provide the result or guidance requested through that feature. |
| Contacting Fair Go | Details and message content you choose to provide through the available contact route. | Used to understand and respond to your enquiry. |
| Following links | The link selected and information normally sent to its destination by your browser. | The linked organisation handles the request under its own privacy policy. |
| Account-related information | Information you choose to provide when using Fair Go account or support services. | Handled for the relevant service purpose under the applicable notice and terms. |
Only provide personal information when it is needed for the stated purpose. Do not send passwords, payment details or identity documents through an unsuitable form or message. Operator, licence, payment and verification details are not published on the official site where they are not stated in the available information.
Purposes
How information may be used
- Deliver Fair Go pages, features and navigation.
- Respond to questions and provide requested support.
- Maintain website security and investigate suspected misuse.
- Improve content, performance and the visitor experience where permitted.
The applicable notice should explain any additional purpose, legal basis, sharing arrangement or optional communication. Fair Go does not publish an operator or named email address in the available information.
Cookies
Cookies and browser storage
The current policy should explain whether Fair Go uses cookies, similar technologies or browser storage, what each item does and how long it remains. Your browser settings may provide controls for deleting or restricting these technologies.
Your browser may also retain history, cache or downloaded files under its own settings. Read the Cookie information for guidance on browser and site controls.
Hosting
Hosting and technical records
When you open a Fair Go page online, the hosting environment may receive technical information needed to process the request, such as the page address, connection details and browser headers.
The available Fair Go information does not publish a hosting provider, storage location or fixed server-log retention period. Check the active privacy notice for those details.
Sharing
Links and information sharing
Fair Go may link to external services or information sources. The destination decides what information it receives when you follow a link and applies its own privacy policy.
Review the destination’s notice before submitting information there. The available Fair Go information does not identify an operator, payment provider or other named third-party service.
Security
Security and sensitive information
Share sensitive details only through the right secure channel
Fair Go’s available information does not publish identity-document requirements, payment methods or an operator. Avoid sending passwords, one-time codes, payment details or identity documents unless the relevant official notice clearly explains why they are needed and how they are protected.
- Never include a password or one-time code in a message.
- Keep account recovery links and security details private.
- Check screenshots for personal information before sharing them.
- Keep your browser and device updated.
Retention
Storage, retention and deletion
| Information type | Storage or control |
|---|---|
| Information you submit | Retained only as long as needed for the stated purpose or applicable legal obligations, subject to the current privacy notice. |
| Browser and device records | Controlled through your browser and device settings, including available history, cache and storage controls. |
| External service records | Managed by the relevant external organisation under its own privacy policy and retention practices. |
| Website request records | The available Fair Go information does not publish a fixed retention period or hosting configuration. |
For the applicable period and deletion process, consult the current Fair Go privacy notice or use the published contact route.
Your choices
Your privacy options
Depending on the information and applicable law, you may be able to request access, ask for a correction, withdraw consent where consent is the basis for processing, object to certain uses or opt out of optional communications.
Australian privacy rights can depend on the entity involved and the type of processing. The current policy should explain the process for making a request and the information needed to verify it. Australian privacy guidance For an external service, contact that service about records it controls. Fair Go’s available information does not publish a named email address, so use the contact route shown on the relevant official page.
More information
Useful privacy topics
Fair Go privacy policy: understanding your data choices
What the Fair Go privacy policy explains
The Fair Go privacy policy sets out how information connected with visits to the website may be collected, used, stored, secured and shared. It is designed to help Australian readers understand their choices when browsing Fair Go information, using available features, following links or contacting the service.
The policy should be read with any cookie notice and the terms applying to the relevant service. The available Fair Go information does not publish an operator, licence, payment provider or verification requirement, so these details should be confirmed through the current official notice rather than assumed.
Fair Go data protection and collected information
Fair Go data protection may involve information you provide directly, such as contact details or the contents of an enquiry. Technical details may also be received when a page loads, depending on the hosting and tools used. The exact categories should be checked in the active privacy policy.
The available information does not publish a named email address, operator, payment method or identity-document requirement. Avoid sending sensitive information until the recipient, purpose and security process are clear.
- Read the current privacy notice before submitting personal information.
- Check the available cookie and browser controls.
- Use the contact route displayed on the relevant official page.
- Ask what information is needed and why before providing more details.
How Fair Go privacy information may be used
Information may be used to operate the website, respond to enquiries, maintain security, understand visitor needs and improve published content where permitted. The applicable notice should identify any further purpose and explain when information is shared with service providers or other organisations.
Readers in Australia should look for clear wording about consent, direct marketing, opt-outs, legal obligations and information needed to provide a requested service. The notice should also explain the rights and complaint process available for the relevant processing.
Storage, security and overseas processing
The Fair Go privacy policy should describe how information is protected against unauthorised access, alteration or loss, how long it is retained and how deletion or review requests are handled. Online security reduces risk, but no internet system is completely risk-free.
The available Fair Go information does not publish a storage location, retention period, security certification or overseas processing arrangement. Check the current notice for confirmation before sharing sensitive information.
Your Fair Go privacy choices in Australia
Your options may include requesting access to personal information, asking for an inaccurate record to be corrected, withdrawing consent where applicable and unsubscribing from optional communications. Some requests may be limited by legal duties, security checks or the need to retain records for a stated purpose.
Use the procedure and contact route in the active policy. Describe the request clearly and avoid including unnecessary passwords, payment details or identity documents. If a concern remains unresolved, follow the complaint pathway stated in the notice and seek relevant Australian privacy guidance.
| Privacy option | What you may request |
|---|---|
| Access | Ask whether personal information is held and how it is used. |
| Correction | Request that inaccurate or incomplete information be updated. |
| Marketing choice | Unsubscribe from optional communications when that control is provided. |
| Complaint | Use the escalation process set out in the current privacy notice. |
