Account eligibility
Consult current terms for account access and eligibility conditions.
Stakes, outcomes & conditions
Fair Go Betting Rules Explained
Claim your AU$100 on top with an AU$25 deposit right now
- 01Core conditionsAccount & play conditions
- 02Submitting wagersWager submission & confirmation
- 03RestrictionsStakes & eligibility
- 04OutcomesPayouts & recorded results
Which betting rules?
Core conditions
Understanding Fair Go rules
For play in Australia, review account conditions alongside game instructions and offer terms. Check how each applies before committing a stake.
Game instructions
Review winning combinations, payout schedules and feature mechanics.
Offer requirements
Check qualifying play, promotional balances and applicable restrictions.
Submitting wagers
Before confirming your wager
- 01
Consult current conditions
Review applicable account terms, game instructions and promotional requirements.
- 02
Confirm your stake
Review your chosen amount, AUD currency and available funds.
- 03
Look for wager confirmation
After submitting, check available records to establish whether your wager registered.
- 04
Save transaction details
Keep any available round identifier to help with later queries.
Playing boundaries
Fair Go bet limits
| Condition | Details to review |
|---|---|
| Account eligibility | 18+ |
| Territory | Consult current terms for geographical eligibility. |
| Wager amounts | Check available stake settings within your chosen game. |
| Available titles | Check the current lobby and each title’s instructions. |
| Offer eligibility | Review the current offer’s qualifying play conditions. |
Outcomes
Fair Go game rules: outcomes
| Settlement detail | Where to look |
|---|---|
| Completed rounds | Consult game instructions for completion and outcome conditions. |
| Winning amounts | Review the payout schedule and how it treats your stake. |
| Account currency | AUD |
| Balance adjustments | Request the relevant terms and adjustment details from support. |
| Play records | Review available wager details, outcomes and balance movements. |
Compare what appeared during play with any available settlement record.
Promotional wagering
Bonus balances & qualifying play
Understand the offer before playing
The welcome package is AU$100 on top with an AU$25 deposit, with 1x wagering. Consult its current conditions for qualifying play and balance restrictions before deciding to claim.
Wager issues
Connection failures & wager cancellations
If play stops unexpectedly, first establish whether your wager registered, completed or was cancelled. Select the relevant issue below to identify useful details for a support enquiry.
Play stopped unexpectedly
An interrupted screen may leave the round status unclear. Review available account records and ask support to explain what happened.
- Can support identify the round and its status?
- What terms cover this interruption?
- Do account records show a debit or result?
Your wager remains unconfirmed
Use available account records to clarify whether the attempted wager registered.
- Does the wager appear?
- Did your balance change?
- Can support explain why it failed?
Your wager shows cancellation
Request the cancellation explanation and review any balance change.
- Which conditions explain this cancellation?
- Does the adjustment match your records?
- How can you request further review?
Resolving concerns
Questioning a wagering decision
Organise the relevant details
Record events in order and identify the condition you want support to explain.
- Save available identifiers for the game round.
- Retain the applicable offer terms and date.
- Note any difference between screen results and account records.
- Request an explanation of the decision and ask how further review works.
Common queries
Fair Go Wagering Questions
What wagering applies to the welcome offer?
The welcome offer has 1x wagering. Check its current terms for the conditions relevant to your play.
Who can help with interrupted play?
Fair Go provides 24/7 live support. Have any available round details ready when asking about an interruption.
Do deposit bonuses have a cash-out cap?
No max cash out limit on deposit bonuses. Check the applicable terms for other withdrawal conditions.
Where can I query a settlement?
Contact 24/7 live support with your game details and a description of the disputed result. Include available transaction references.
Explore further
More Player Guidance
Understanding betting at Fair Go in Australia
Submitting wagers under Fair Go conditions
Before submitting a wager, review the selected game, your chosen stake and any promotional conditions attached to your balance. Consult the current terms to understand when a request becomes binding and how acceptance is recorded. A detailed acceptance policy is not published on the official site, so ask support to clarify any uncertainty before continuing. After submitting, look for available confirmation and retain relevant transaction details if something appears unclear.
Keep your login credentials private and review the account conditions before playing. If your screen disconnects or a wager appears unfinished, note the game, approximate time and any available round reference. Contact 24/7 live support to ask about the recorded status and applicable conditions. A separate procedure for handling interrupted wagers is not published on the official site.
Game instructions and available stake settings
Read the instructions within your chosen title to understand its winning combinations, payout schedule and special features. Check any feature that changes the amount committed before confirming play. Featured titles include Crimson Castle, Treasure Sparks, Fu Long Treasures, Triple Tigers, Liberty Rockets and Seahorse Surge. Their names do not establish shared stake limits or settlement conditions. For each selection, consult its own instructions and available controls, then ask support about anything that remains unclear before committing funds.
Check the available stake settings within the game you intend to play. Universal minimum and maximum wager amounts are not published on the official site. If you are using a promotional balance, review the associated conditions as well. Treat each title separately when checking limits, and ask support to clarify any difference between the game controls and applicable offer terms.
Recorded outcomes and withdrawal conditions
Use the selected game’s instructions to understand how results and payouts are determined. Compare available account records with the outcome you saw, and save the game name, time and transaction identifier if you need clarification. General settlement schedules and withdrawal processing times are not published on the official site. Ask support about the status of a particular transaction.
The stated deposit-bonus condition is: No max cash out limit on deposit bonuses. Review the terms attached to your balance when considering a withdrawal. General withdrawal caps and minimum withdrawal amounts are not published on the official site; consult the cashier and ask support to clarify the conditions relevant to your request.
Welcome wagering and promotional conditions
The welcome package reads: AU$100 on top with an AU$25 deposit. Its stated wagering requirement is 1x. Before claiming, consult the current offer conditions to understand qualifying play and any balance restrictions. Ask support to explain any condition that is unclear so you can decide whether the promotion suits your intended play.
Review the conditions attached to any promotion before using it, particularly the qualifying games and treatment of promotional funds. Fair Go also lists a VIP program and up to 40% cashback. Consult the relevant offer terms for eligibility and play requirements, and contact support if you need help understanding how a promotion affects your balance.
Account enquiries and help for Australian players
For a disputed wager or promotional decision, contact 24/7 live support and explain the issue clearly. Include your username, game title, relevant date, approximate time and stake amount in AUD. Save any available screenshots and transaction identifiers to help describe the problem. Ask which condition informed the decision and what options exist if you need a further explanation.
To access your account, select Log In, enter your username and password, then select Log In again. Licence, operator and verification details are not published on the official site. Consult current account conditions and direct eligibility questions to support before playing in Australia. Keep your password private when discussing account access or a wagering enquiry.
